Frequently Asked Questions

Does 123CAD make 3D sketches?

No

What hardware and software does 123CAD require?

Windows 10 PC desktops and laptops, Surface Pros, not cell phones.  It runs on PC’s with or without touch screens, but is not optimized for touches or styluses due to the smaller size of a Surface Pro.  In other words, it works on tablets, but in a clunky way, unless simply viewing.

You must have a licensed copy of Microsoft Excel on your machine.

Linux? Mac? Sorry. If you are a programmer who could pull that off, we want to correspond with you…

We have been compiling in Windows 10 using VB.net framework 4.5.2 and also some earlier versions.  We need to do more testing to determine all the various compatibilities, but it is still early in the game (23JAN18 as of this writing)

Will this software run on the cloud?

Yes.  It runs wherever you put it, providing the data files are in the same place.  The dongle is required on the PC that you are using.

Does 123CAD run on Windows versions other than Windows 10?

We have not done extensive testing but we think it will run ok on some older Windows versions. We have only recently introduced 123CAD software and compatibility questions will be addressed soon.

How many dongles do I need?

You need 1 KEYLOK3 to run any 123CAD software.  It has no flash memory.

You need 1 KEYLOK3 FORTRESS to run any ACMOTORCAD software.  It has the software in its 4GB flash memory

Does 123CAD run on Excel versions other than 2016?

We have not done extensive testing but we think it will run ok on some older Excel versions. We have only recently introduced 123CAD software and compatibility questions will be addressed soon.

What is the 30 day money back guarantee?

Disable your  software using the setup icon. Then go to 123cad.net/refunds  for a full refund your purchase price,

Any restrictions on country of purchase?

Afghanistan, Belarus, Central African Republic, Cuba, Cyprus, Eritrea, Fiji, Iran, Iraq, Cote d’Ivoire, Lebanon, Libya, North Korea, Syria, Vietnam, Myanmar, China, Haiti, Liberia, Rwanda, Somalia, Sri Lanka, Republic of the Sudan (Northern Sudan), Yemen, Zimbabwe, Venezuela, Democratic Republic of the Congo.

Is 123CAD ready for purchase?

No. Probably about Feb 1, 2018

Is there an online version of CAD123?

Not yet

Aside from the built-in help icon, where else can I get help?

Watch the tutorial videos on youtube.com namely,

hC2gdh3t%Eb1hla5qQBk1C%^

and others to be named later as they are produced.

How do I report a bug?

Email a description to support@123cad.net

What are your mailbox URLs?

support@123cad.net
customerservice@123cad.net
sales@123cad.net
Brian@123cad.net

What is your Excel add-in?

It is a COM.DLL compiled in VB.net using Addin Express for the icon controls. The user needs to know nothing of programming to use the addin, it is already within the Excel starter workbook that you download from our website.

What kind of shapes are available in 123CAD?

Points, lines, circles, arcs, chords, curves, rays, polyshapes, regular polygons, and any of the Microsoft shapes that come with Excel.

How large are the files?

123CAD product: 4 MB.

ACMOTORCAD products – 7 MB